Loading... Please wait...
  • Order by phone: 1-800-436-7090
  • My Account
  • Wish Lists
  • Order Status

Shipping & Returns

 

Shipping

Gifted Parrot offers Free Shipping on domestic orders over $150. This applies to orders shipped within the United States only. International shipments do not qualify for free shipping.

The majority of orders ship the 2-3 business days. Others, excluding some custom and specialty items, ship within 2-5 business days. Custom and specialty orders may take an additional 7-14 days to process.

Should the situation arise where an order is not processed immediately, due either to manufacturer or other delays, the purchaser will be notified immediately via email.

Shipping costs can be determined with the shipping calculator tool during checkout. Gifted Parrot charges only actual shipping fees. The shipping costs calculated are determined by the rates of the shipping companies. In most cases we ship to PO Boxes, APO and FPO addresses. Overnight shipping is available for select items. To arrange overnight shipping, please contact customer service.

International shipments are sent USPS Air Mail. Delivery times vary to different locations and with customs procedures. Most international shipments arrive within 7-14 days. 

TRACKING YOUR PACKAGES

We currently offer shipping for our US customers through UPS, USPS and 2nd Day Air. Once a purchase is made, an email containing order confirmation and package tracking information is sent to the purchaser. 

International shipments are sent USPS Air Mail. Delivery times vary to different locations and with customs procedures. Most international shipments arrive within 7-14 days. 

Returns/Exchange

We gladly accept most items for return or exchange under the following terms and conditions: 

  • Items must be posted back within 14 days of receiving them.
  • Only unopened products, in their original factory packaging, are returnable.
  • Buyers are responsible for all shipping costs and 30% manufacturer's restocking fee applies.
  • For prompt and proper credit, request the Return Authorization form and include it with the return.

However, we cannot accept returns of certain items:

  • Any item sent without Return Authorization form.
  • Any item that is returned more than 14 days after receiving.
  • Any item that is not in its original re-sellable condition and packaging.
  • Special order items
  • Clearance items.

Packages refused by the customer will be restocked with a 30% fee deducted from the refund. In addition, any postage fees associated with recovering a refused package will be deducted from the refund.
 
Please note: If you are returning item(s) from the order that totaled $150 or more, or received a free shipping discount on your order, we will withhold actual shipping charge on the original order from the refund amount.

Please note that we cannot cancel your order once it has reached our warehouse for processing. If you wish to cancel your order please contact us by Email to check the current status of your order. 

We begin processing 2nd Day Air and Overnight (Express) shipping orders immediately. For this reason, we are unable to change or cancel orders where 2nd Day Air or Overnight (Express) shipping options were selected. If you have any questions about your order, please contact our customer service team.

Payment

We accept payment via PayPal, VISA, MC, AMEX, and Discover from all customers.
 
Your Credit Card will be charged at the time of order.